Terms & Conditions

These Terms & Conditions ("Agreement", "Terms") govern your access to and use of the Sahabet platform, including the website accessible at sahabet.cam, all associated mobile-optimised interfaces, and any related services, features, content, or applications offered by Sahabet (collectively, the "Platform" or "Services").

Sahabet is an internationally licensed online gaming operator offering sports betting, live casino, slots, lottery, and related gaming services to eligible adult players. These Terms constitute a legally binding agreement between you (the "Player", "User", "Member") and Sahabet ("we", "us", "our", "the Operator").

By accessing the Platform, registering an account, depositing funds, or placing any wager, you acknowledge that you have read and agree to be bound by this Agreement, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

For the purposes of this Agreement, the following terms shall have the meanings set out below:

• "Account" means the individual registered account created by a Player on the Platform through which they access Services and conduct transactions.
• "Balance" means the total funds held in a Player's Account at any given time, comprising real-money deposits, winnings, and any credited bonus funds (shown separately).
• "Bonus Funds" means any promotional credits, free spins, cashback, or other incentives awarded by Sahabet pursuant to a promotional offer, which are subject to separate wagering requirements.
• "KYC" means Know Your Customer — the identity and address verification process required to fully unlock Account functionality, including withdrawals.
• "MYR" / "RM" means Malaysian Ringgit, the currency in which all Account balances, deposits, withdrawals, and wagers on the Platform are denominated.
• "Platform" means the Sahabet website, all mobile-optimised interfaces, and any other digital channel through which the Services are made available.
• "Services" means the full range of online gaming products offered by Sahabet, including sports betting, live casino, slots, lottery, and arcade games.
• "Wagering Requirement" means the minimum number of times a Bonus Fund amount must be wagered before any associated winnings become eligible for withdrawal.

To open and maintain an Account with Sahabet, you must satisfy the following eligibility requirements at all times:

1. You are a natural person aged 21 years or older. Sahabet strictly does not permit persons under the age of 21 to register, access, or use the Platform in any capacity.
2. You are not a resident of, or physically located in, any jurisdiction where participation in online gambling is prohibited by applicable law.
3. You are acting on your own behalf and not as an agent for any third party.
4. You are not a current employee, director, officer, or close family member of an employee of Sahabet, or any of its affiliated entities or contracted service providers.
5. You have not previously had an Account with Sahabet that was suspended or terminated for any breach of these Terms.
6. You are registering only one Account. Maintaining multiple Accounts, whether under the same or different identities, is strictly prohibited and will result in permanent account closure and forfeiture of any balance.

When registering an Account, you agree to provide accurate, current, and complete information. You are obligated to keep your Account information up to date at all times. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms.

Each Player may hold only one Account. The Account and all funds held therein are personal to the registered Player and are non-transferable under any circumstances.

KYC Verification is required before any withdrawal may be processed. You may be requested to provide the following documentation at any stage:

• Valid government-issued photo identification (Malaysian MyKad / IC, Driver's Licence, or Passport);
• Proof of residential address dated within the past three (3) months (utility bill, official bank statement, or government correspondence);
• A clear selfie photograph holding your identification document;
• Proof of ownership of any payment method used for deposits (e.g., e-wallet screenshot, bank account confirmation).

KYC reviews are typically completed within 24 to 48 hours of document submission. Sahabet reserves the right to suspend Account withdrawals pending satisfactory completion of the KYC process.

You are responsible for maintaining the confidentiality of your Account login credentials. You must notify Sahabet immediately via live chat or email if you suspect any unauthorised access to your Account. Sahabet will not be liable for any losses arising from your failure to maintain the security of your credentials.

By using the Platform, you agree to the following general terms of use:

• You will use the Platform solely for lawful, personal recreational gaming purposes;
• You will not use any software, device, algorithm, or strategy that provides an unfair advantage or that is designed to exploit vulnerabilities in the Platform's systems;
• You will not attempt to reverse-engineer, decompile, disassemble, or otherwise tamper with any part of the Platform's technical infrastructure;
• You will not engage in any form of collusion, match-fixing, arbitrage abuse, or bonus abuse;
• You will not use the Platform for any money laundering, fraud, or other criminal activity;
• You acknowledge that all gaming outcomes on the Platform are the result of independently certified random number generation systems, and that no outcome can be predicted, manipulated, or guaranteed;
• You understand that gambling carries financial risk and that you may lose some or all of the funds you deposit.

All transactions on the Sahabet Platform are conducted exclusively in Malaysian Ringgit (MYR). We do not charge currency conversion fees; however, you are responsible for any fees levied by your bank, e-wallet provider, or payment intermediary.

Accepted deposit methods include, but are not limited to: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank Online Banking, CIMB Clicks, Public Bank Online, and Hong Leong Connect. The availability of specific payment methods may vary from time to time.

Minimum deposit: RM10 unless otherwise stated in a specific promotional offer.
Minimum withdrawal: RM30 for e-wallet transfers; RM50 for bank transfers.

Withdrawal requests from fully KYC-verified accounts are typically processed within fifteen (15) minutes for DuitNow and e-wallet transfers during peak operational hours. Bank transfer withdrawals may take up to one (1) business day.

• All funds must be withdrawn to a payment method registered under the same name as the Account holder;
• Withdrawals to third-party accounts are strictly prohibited;
• Sahabet reserves the right to request additional documentation before processing any withdrawal;
• Deposits that have not been wagered at least once may be subject to an administrative fee upon withdrawal request.

From time to time, Sahabet may offer welcome bonuses, reload bonuses, cashback rebates, free spins, referral rewards, and other promotional incentives. The following general provisions apply to all Bonus Funds unless expressly stated otherwise in the specific promotion's terms:

• Bonus Funds are credited to a separate bonus wallet and are subject to wagering requirements before any associated winnings may be withdrawn;
• Standard wagering requirements range from 15x to 30x the bonus amount, unless a specific promotion states otherwise;
• Wagering requirements must be met within the validity period specified for each promotion (typically 7 to 30 days);
• Unused Bonus Funds will expire and be removed from the Account upon expiry of the stated validity period;
• Sahabet reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice;
• Bonus abuse — including the creation of multiple accounts to claim bonuses, the use of promotions in a manner inconsistent with their intent, or systematically low-risk wagering to unlock bonuses — will result in the forfeiture of bonuses and associated winnings, and may result in Account closure.

The following activities are strictly prohibited on the Sahabet Platform. Engaging in any prohibited activity may result in the immediate suspension or permanent closure of your Account, forfeiture of your Account balance, and referral to relevant legal authorities:

• Using automated betting software, bots, scripts, or any other artificial means to interact with the Platform;
• Exploiting errors, glitches, or technical malfunctions in games or the Platform for financial gain;
• Engaging in any form of collusion, chip dumping, or coordinated betting with other players;
• Registering multiple Accounts for any reason, including to circumvent account-level limits or to claim multiple instances of a promotion;
• Attempting to circumvent any know-your-customer, anti-money-laundering, or responsible gambling control implemented by Sahabet;
• Using the Platform to facilitate any illegal transaction, including money laundering, fraud, or financing of unlawful activities;
• Impersonating any other person or entity in connection with your use of the Platform.

All content on the Sahabet Platform — including but not limited to the SAHABET brand name and logo, website design and layout, graphics, text, game interfaces, software, data, and audiovisual material — is the exclusive intellectual property of Sahabet or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or transmit any part of the Platform's content;
• Create derivative works based on any part of the Platform;
• Use any Sahabet branding or trademarks in any manner without prior written consent;
• Frame or link to the Platform in a manner that implies association or endorsement by Sahabet.

To the fullest extent permitted by applicable law, Sahabet, its directors, officers, employees, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, special, or punitive losses arising from your use of, or inability to use, the Platform or Services;
• Any loss of data, profits, revenue, or business opportunities arising from technical failures, interruptions, or errors on the Platform;
• Decisions made by Players on the basis of information provided on the Platform, including odds, statistics, or game-related data;
• Any loss or damage resulting from a Player's failure to maintain the security of their Account credentials.

In any event, Sahabet's aggregate liability to any Player shall not exceed the total amount deposited by that Player into their Account in the 30 days immediately preceding the event giving rise to the claim.

Sahabet reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to provide satisfactory KYC documentation upon request;
• Reasonable suspicion of fraudulent, illegal, or abusive activity;
• Reasonable suspicion that an Account is being operated by a person under the age of 21;
• Receipt of a self-exclusion request from the Account holder;
• Requirement to comply with a legal or regulatory obligation.

Where an Account is suspended or closed due to a breach of these Terms, Sahabet reserves the right to withhold the Account balance pending investigation. Where fraud or money laundering is confirmed, funds may be permanently forfeited and referred to law enforcement.

Players may voluntarily close their Account at any time by contacting Sahabet's support team via live chat. Any remaining real-money balance will be refunded to the Player's verified payment method, subject to identity verification.

Sahabet is firmly committed to promoting responsible gambling practices. We recognise that for a small number of players, gambling can become harmful, and we have a duty of care to support those members.

All registered Players may access the following responsible gambling tools directly from their Account dashboard at any time:

• Deposit Limits: Daily, weekly, and monthly deposit caps that take effect immediately when reduced;
• Session Limits: Time-based restrictions on the duration of uninterrupted play sessions;
• Cool-Off Periods: Temporary account pauses of 24 hours, 7 days, or 30 days;
• Self-Exclusion: Permanent or extended exclusion from the Platform, available on request and effective within 24 hours.

Sahabet is strictly an adult platform for players aged 21 and above. We employ age verification controls and encourage parents and guardians to make use of parental control software to prevent underage access to online gambling services.

Players seeking external support may contact Talian Kasih (15999) or visit GamCare for confidential counselling and advice. For further information on our responsible gambling policies, please visit our dedicated Responsible Gambling page.

If you have a complaint or dispute relating to any aspect of your Sahabet Account or the Services, you should first contact our customer support team via live chat (available 24/7). Our team will endeavour to resolve your complaint promptly and fairly.

If your complaint is not resolved to your satisfaction through the live chat channel, you may escalate it by sending a detailed written complaint to [email protected]. Please include your Account username, a description of the issue, the date and time the issue occurred, and any supporting evidence.

All complaints will be acknowledged within 48 hours of receipt and resolved within fourteen (14) business days, except in cases involving complex investigation requirements, where a reasonable extension may apply.

For matters relating to game outcomes, Sahabet maintains detailed server-side transaction logs. In the event of a discrepancy between a Player's records and Sahabet's system logs, the Operator's records shall be considered definitive.

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable under Sahabet's international gaming licence jurisdiction. Any dispute arising out of or in connection with these Terms that cannot be resolved through the complaints process set out in Section 13 shall be subject to the exclusive jurisdiction of the competent courts in Sahabet's licensing jurisdiction.

Nothing in this clause shall limit Sahabet's right to take proceedings against a Player in any other court of competent jurisdiction, nor shall the taking of proceedings in any one jurisdiction preclude the taking of proceedings in any other jurisdiction.

Sahabet reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will provide reasonable advance notice by publishing the revised Terms on the Platform with an updated "Last Updated" date, or by sending an email notification to the address registered on your Account.

Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform and contact support to arrange the return of any real-money balance.

We recommend that all Players review these Terms periodically to stay informed of their rights and obligations.

If you have any questions about these Terms & Conditions, or if you need to raise a formal complaint, please contact Sahabet through the following channels:

• Live Chat: Available 24/7 directly on the Platform
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week — peak staffing 9AM to 1AM MYT (UTC+8)

For responsible gambling support inquiries specifically, please also refer to our Responsible Gambling page for full information on available tools and external support contacts.